**Job Summary:**
As a Host/Hostess at our Troy locations, you will be responsible for providing a Gold Standard first and last impression to every guest while managing the restaurant's flow to ensure all seats remain occupied even during busy periods.

**Responsibilities:**
- Perform station opening/closing duties, including setup, breakdown, and maintenance of the Hospitality Desk and front entrance area.
- Greet and seat guests using appropriate techniques, with a warm and genuine smile, ensuring all guests receive a proper salutation.
- Manage seating and dining room quote times.
- Answer and direct calls with proper telephone etiquette.
- Conduct regular restroom checks.
- Communicate to management regarding quoted times, guest needs, special requests, large party requirements, and guest complaints.
- Ensure compliance with Company policies and health and safety standards.
- Perform any other duties as assigned by Management staff.

**Qualifications:**
- Ability to thrive in a fast-paced environment and understand the restaurant's Table Management system.
- Strong verbal and written communication skills.
- Experience working in a team-oriented setting.
- Knowledge of principles for effectively interacting with the public.
- Excellent organization and problem-solving abilities.
- Physical stamina to stand, walk, reach, bend, stoop, and lift throughout the shift.

This job description may not encompass all duties required. Responsibilities and tasks are subject to change with or without notice.